Privacy Policy

Servio ("Servio," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, applications, software, and related services (collectively, the "Services").

By using Servio, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that can identify you or your business, such as:

• Name
• Email address
• Phone number
• Business name
• Account credentials
• Billing and payment information

1.2 Business & Operational Data

• Menu data
• Orders and transaction data
• Customer communication records
• Analytics, reports, and usage data
• Configuration and system preferences

1.3 Messaging & Communication Data

If you use Servio's messaging or communication features, we may collect:

• Phone numbers provided by you or your customers
• Message content sent or received through the platform
• Message timestamps and delivery status
• Opt-in and opt-out indicators

1.4 Automatically Collected Information

• IP address
• Device and browser information
• Log files
• Usage activity and interaction data

2. How We Use Information

We use collected information to:

• Provide, operate, and improve Servio's Services
• Facilitate communication and messaging features
• Process transactions and billing
• Provide customer support
• Monitor platform performance and security
• Comply with legal and regulatory requirements
• Prevent fraud, abuse, or unauthorized use

3. SMS & Messaging Privacy

3.1 Consent-Based Messaging

Servio messaging features are designed for consent-based communications only. Users are responsible for ensuring recipients have opted in before messages are sent.

3.2 Message Purpose

Messages may include transactional, informational, or service-related communications. Promotional or marketing messages may only be sent where proper consent has been obtained.

3.3 Opt-Out Handling

Recipients may opt out of receiving messages at any time by replying with recognized opt-out keywords (e.g., STOP). Opt-out requests are honored automatically or promptly.

3.4 No Sale of Messaging Data

Servio does not sell, rent, or trade phone numbers or messaging data.

4. How We Share Information

We may share information only as necessary to:

• Provide the Services
• Work with trusted service providers and infrastructure partners
• Comply with legal obligations or lawful requests
• Protect the rights, safety, and integrity of Servio, its users, or the public

We do not sell personal data.

5. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

You may request deletion of your account data, subject to legal or operational requirements.

6. Data Security

Servio implements reasonable administrative, technical, and organizational safeguards to protect data, including:

• Secure servers and encrypted connections
• Access controls and authentication
• Monitoring for unauthorized activity

No system is 100% secure, but we take data protection seriously.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for communications
• Opt out of messaging communications

Requests may be submitted using the contact information below.

8. Cookies & Tracking Technologies

Servio may use cookies or similar technologies to:

• Improve user experience
• Analyze platform usage
• Maintain session integrity

You may adjust cookie preferences through your browser settings.

9. Third-Party Links & Services

Servio may contain links to third-party services. We are not responsible for the privacy practices of external sites or platforms.

10. Children's Privacy

Servio is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: